Customer Service

Contact Information

Phone Number: +263 776 173 557 / +263 715 164 821 / Landline: +263 (9) 226 352

Email Address: infor@omegaindustrial.co.zw /zeblon.masialeti@gmail.com / omegaindzim@gmail.com  

Physical Address: no.2 Walbrook Road, Thorngrove, Bulawayo, Zimbabwe

Operating Hours: Monday to Friday (08:00 to 17:00). Saturdays and Sundays (Closed.)

Omega Industrial Quality Policy

At “OMEGA INDUSTRIAL”, we strive to have a positive impact on the income of our customers. This is done through providing quality rubber and engineering solutions that increase customer’s revenue, decrease their costs and improve their productivity. Along with having a positive impact on income, we are committed to offer superior service delivery, innovative technical solutions to our customers while continuously looking for ways to improve our processes.

Frequently Asked Questions

  1. What types of rubber products do you manufacture?

We specialize in producing a wide range of rubber products, including moulded components, gaskets, seals, and custom rubber solutions tailored to various industries such as automotive, mining, agriculture, and construction.

  1. Are your products compliant with South African quality standards?

Yes, all our products adhere to South African Bureau of Standards (SABS) regulations. Additionally, we hold international certifications like IATF and ISO, ensuring our products meet global quality benchmarks.

  1. Do you offer custom rubber formulations and products?

Absolutely. We provide bespoke rubber solutions designed to meet specific requirements, including custom formulations, sizes, and designs. Our in-house R&D team collaborates closely with clients to develop products that align with their unique needs.

  1. What is the minimum order quantity (MOQ) for your products?

Our MOQs vary depending on the product type and customization requirements. For standard products, we accommodate smaller orders, while custom-designed items may have higher MOQs to optimize production efficiency. Please contact our sales team for detailed information.

  1. How do you ensure the quality and durability of your products?

We implement stringent quality control measures throughout the manufacturing process, from raw material selection to final product testing. Our products undergo rigorous durability tests to ensure they perform optimally under various conditions.

  1. What is the typical lead time for orders?

Lead times depend on factors such as product complexity, customization level, and order volume. Generally, standard products are delivered within 2-4 weeks, while custom orders may take longer. Our team provides accurate timelines upon order confirmation.

  1. Do you provide after-sales support and product warranties?

Yes, we offer comprehensive after-sales support, including product installation guidance, maintenance recommendations, and a warranty against manufacturing defects. Our customer service team is available to assist with any inquiries or concerns.

  1. How can I request a product sample or quote?

To request a sample or obtain a quote, please visit our ‘Contact Us’ page, fill out the inquiry form with your requirements, and our sales team will respond promptly to assist you.

  1. Are your manufacturing processes environmentally friendly?

We are committed to sustainability and employ eco-friendly manufacturing practices. Our processes minimize waste, reduce emissions, and comply with environmental regulations to ensure a minimal ecological footprint.

  1. Do you offer training or educational resources about rubber products?

Yes, we provide training sessions and educational materials to help our clients and partners understand the applications, maintenance, and benefits of our rubber products. For more information on available courses and resources, please contact our customer service department.